Terms And Conditions

Terms and Conditions:

Dear guests,
Thank you for exploring Go Holidays for the best travel experiences. We offer you a delightful all out efforts to ensure that you have a warm and a delightful holiday experience. We devote keen attention to every minute detail of your tour. At the same time we request you to follow the below terms and conditions so that we are successful in our earnest attempt to give you a hassle free and an enjoyable tour.

    1. Brief Description and Commencement :
      1. These Terms and Conditions be called Go Holidays (India and International Tourist) Terms and Conditions 2015 - 16.
      2. They extend to the India and international Tours organized by the Go Holidays leisure's Pvt Ltd.

      A) Definitions : In these Terms and Conditions unless the context otherwise requires

      1. Tourist/s means the person in whose Name or on whose behalf Booking and/or registration is made for any of India and/or International Tours organized by Go Holidays leisure's Pvt Ltd. (which expression shall, unless it be repugnant to the context or meaning thereof be deemed to mean and include their respective heirs, executors and administrators).
      2. Company means Go Holidays leisure's Pvt Ltd. and also includes all its brands Honeymoon, Family, Pilgrimage, Quick Break etc.
      3. Tour/s means any India Tours organized by Go Holidays leisure's Pvt Ltd.
      4. Tour Escort / Leader / Manager / Assistant by whatever designation called means a Person designated by Company to help / guide / assist the tourist/s in and or during India and / or International Tours Organized by Go Holidays leisure's Pvt Ltd.
      5. Force Majeure means an event or circumstance not within the reasonable control, directly or indirectly, of the Go Holidays leisure's Pvt Ltd. in its ability to perform its obligations / responsibilities regarding the tour including,
        1. War, hostilities invasion, act of foreign enemies;
        2. Rebellion, revolution, insurrection or military or usurped power or civil war;
        3. Epidemic, explosion, fire, flood, earthquake or other exceptional natural calamity and act of God;
        4. Ionizing radiation or contamination by radioactivity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radioactive toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
        5. Riot, commotion or disorder;
        6. Any act or omission of any Government instrumentality;
        7. A Change in Legal Requirements;
        8. Strikes lock outs or other industrial disturbances; and
        9. Abnormal weather or sea conditions including tempest, lightning, hurricane, typhoon, rain and temperatures.
      6. Independent Contractor means a person and/or organization selected by Go Holidays leisure's Pvt Ltd.. to render services including transport, hotel, Restaurants , sightseeing to the tourist/s and/or to Go Holidays leisure's Pvt Ltd.
        (a) Meal means breakfast, lunch, dinner and/or any other snacks supplied. (b) Jain food means food without Ginger, onion, garlic and potatoes served at the time of tour groups meals not necessarily before sunset. (c) The masculine gender, shall also include feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical versions thereof. (d) Each of these terms and conditions shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force and effect.
      7. Group tours mean where the services provided are similar to all the tourists in that group.

    2. Scope of Activity :

    3. The Company is an organization that coordinates all the services of the tour to help the tourists for undertaking the tour. The Company takes utmost care in selecting all the services and or independent Contractors who provide them, to make tour of the tourist comfortable. All the tourists booking and/or registering for tour organized / proposed to be organized by the company shall read, apply their mind and abide by and strictly comply and observe all the terms and conditions laid down herein.

    4. Booking :
      1. Tourists signature on the tour Booking / Registration form
      2. Tourists signature on the tour Booking / Registration form and/or payment of the initial registration amount whichever earlier shall mean acceptance by the Tourist(s) in totality of the Terms and Conditions contained herein. Affixing signature of one or more tourists on the 'Booking/Registration Form', shall be deemed to mean that the tourists other than signatories have duly authorized the signing tourists and all the tourists for whom the Booking / Registration was made shall be deemed to have been bound by the terms and conditions contained herein.

      3. Tourist intention to participate in the tour
      4. The payment of initial registration amount just indicates tourist intention of participation on the tour but does not entitle him to any of the services including travel tickets, visas, hotel accommodations etc. until the full tour tariff payment has been received by the Company.

      5. Non payment of full tour tariff
      6. If full tour tariff is not paid in time, the Company reserves the right to cancel the booking/registration with consequent forfeiture of deposit and the deduction of cancellation charges.

      7. Travelers in need of special assistance
      8. Special services cannot be given to any specific person in a group tour. The Company, without committing itself or being held responsible in any way whatsoever, will make reasonable attempt to accommodate the special needs of disabled travelers/senior citizen's if informed at the time of booking. Most transportation services are not equipped with wheel chair ramps. A qualified companion at the entire cost of the tourist must accompany the tourist who needs services not provided by the Company and or independent Contractor to the other tourists in the Group.

      9. Transfer of tour
      10. A transfer from the originally booked tour to another tour is treated as cancellation of earlier tour and a fresh booking of another tour has to be made. All cancellation charges will apply on tour tariff and not on discounted tour tariff for the earlier booked tour. The tour tariff and discounts available / given for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour will be applicable.

      11. Health
      12. It is presumed that the tourists who have booked the tour have gone through the itinerary and is well aware about the same. It is presumed that the Tourist is Medically fit to undertake the said tour. The people who are medically fit to undertake the said tours shall join the said tour. The are people who are and/or who have suffered from any ailments for which they have taken medical treatment have gone into check up hospitalization, shall not join the said tour. Many a times a tour manager is unable to pay any attention and/or to provide medical treatment for any tourist who requires medical attention. The tourist(s) will have to make their own arrangement on the tour for Medical Assistance. The Tour manager may not be in a position to help the tourist. The Tour leader have to proceed as per itinerary because of other members of the group may require his attention to follow the tour itinerary. The Company shall not be responsible for any lack of attention on the tour.

      13. Tourist with medical ailment
      14. If any tourist is suffering from any medical ailment and have concealed the same, the Company reserves the right to cancel the booking / registration of any tourist on medical and or other grounds without assigning reasons therefore. The Company also reserves the right to restrict / modify / amend the tour of such tourist/s without assigning any reasons. If the company so directs, the tourist shall have to travel by a separate transport at an additional cost to be paid by tourist immediately. The tourist suffering from any disease at the time of booking / registration is required to provide the doctor's fitness certificate to undertake the tour. For Kailash Mansarovar tour age limit is 69 years or as may be decided by the competent authority from time to time and for the said tour the medical fitness certificate of the tourist is a must. In case of death of tourist all the arrangements for transportation of dead body including procuring the death certificate, post-mortem, re-patriation of dead body and all personal effects/property and insurance claims etc. shall be made by the accompanying tourist and/or relative of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying tourist or their relatives. The company or any tour leader shall not be responsible for the same. If any of the relatives want to visit the country where the tourist expired all the necessary arrangement shall be made by the said relatives only.

      15. Persons other than those booked
      16. Persons, friends or relatives of the tourists, who have not booked the tour shall not be allowed in hotel rooms, restaurants, Cars & sightseeing places or for any activity on the tour.

    5. Insurance :
    6. The tour cost does not include insurance charges unless it is mandatory as per the prevailing rules of the respective countries. Tourist/s are advised and recommended to acquire adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of the Government of the Country concerned to meet expenses including medical, legal, hospitalization, accident etc. during the tour.
      for settlement of insurance claims and it is a matter solely between the concerned insurance company and the tourist. Insurance companies do not insure baggage. Tourist is advised not to carry valuables or money on tour and keep any valuables in cargo baggage. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest/ relative of the hospitalized person/deceased to submit the necessary claim to Insurance authorities and for further processing of the claim.

    7. Payments by Tourist
      1. Payment of Registration amount
      2. The registration amount paid at the time of booking, is not refundable and interest free. All the payments by the tourist shall be made in accordance with the procedure laid down in the brochure. The bookings will be processed by the Company only after the registration amount is paid in full. If tourist fails to pay timely full tariff the Company reserves the right to cancel the booking / registration. In case of billing errors, Company reserves the right to re-invoice. In case of dishonored cheques, issued by the tourist in favor of the company the concerned tourist has to pay INR.150/- for every such dishonor and in addition the Company reserves the right to take necessary legal action in respect of dishonored cheques as may be advised. The tourist booking the tour 20 days before the tour departure (subject to availability) has to make all the tariffs/payments to the Company by demand draft or cash.

      3. Tour Tariff
      4. The tariff of the tour quoted is calculated as per the rates prevailing at the time of quoting it. The Company reserves the right to change the tariff in the event of modification / alteration / change / variation in the said rates before the date of departure. Any such increase in the tour tariff accordingly must be paid in full by the tourist before tour departure. Any increase in tour tariff during the tour must be paid in full by the tourist during tour. Tour tariff for many domestic tours except the air – travel tour charges does not include other modes of travel. All tour tariffs are exclusive of all taxes applicable from time to time.

      5. Discounts/Benefits
      6. Early booking of tour makes the tourist eligible for the benefit or discount as declared by the Company which are valid for limited number of seats, limited period, specific tour and varies from tour to tour, region to region and country to country, tourist to tourist and age of the tourist. The Company reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation to the tourist. To be eligible for any discounts/benefits tourist must pay the full registration amount at the time of booking itself. Discounts/benefits are generally applicable for tourists whose age is 2 years and above for International tours and 5 years and above for Indian tours.

      7. Airlines
      8. High season surcharge as per the rules of the Airline concerned has to be paid by the Tourist. Any increase in airfare, airport taxes, visa charges, fuel surcharges after the booking/registration will have to be paid and borne by the tourist. Air Ticket Cancellation charges plus deposit forfeit charges as are applicable under the rules of the concerned Airline are to be paid by tourist immediately in the event of cancellation of the tour by tourist.

      9. Reimbursement to the Company of payment due and payable by the tourist but made on his behalf by the Company
      10. Over and above the tour tariff paid by the tourist if Company pays any money for and on behalf of the tourist as by law required or otherwise, the same shall be reimbursed by the concerned tourist to the company forthwith on demand by the Company.

    8. Documents :
      1. Passport
      2. Passport is an official document required whenever tourist intends to travel abroad and in addition the tourist should have visa of that particular country which the tourist wants to visit. Before submission of the passport to the Company for obtaining visa, tourist has to ensure that passport validity is minimum 180 days from the arrival date of the tour in India and it has sufficient blank pages, which should not be damaged/stapled/torn,etc. for recording the visas of the respective countries. All tourists booking tours for Europe sector should ensure that the year of issue on their passport should be after 01/01/2001.

      3. Loss of passport
      4. Tourist travelling abroad should take care of not losing passport. Loss of passport on tour involves costs and consequences such as filing FIR, visiting Indian Embassy, getting new passport or landing certificate, expenses on the stay, food, transportation etc. all of which have to be borne and paid by the tourists only. Getting the landing certificate or the new passport is the sole responsibility of the tourists alone. Tour Manager is not responsible or liable or under obligation, for the loss of passport and consequences thereof. Entire consequential expenses shall be met by the tourist(s). Any other tourist accompanying the tourist who has lost the passport wishes to terminate the tour intermittently will also be responsible to meet the expenses etc. No further refund will be given for the tourist leaving the tour abruptly.

      5. Tourists Responsibility
      6. It shall be sole responsibility of the tourist to hold required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour. All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise if the booking may be cancelled. Passport must be valid from the start of the tour to at least six months subsequent to the scheduled departure date of the tour. The Tourists shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Tourists should keep certified true copies and photo- copies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.

      7. Photo identification
      8. All tourists travelling by air for Indian / domestic sectors are advised to carry the photo identification in the form of driving licence, election ID card, Pan card and for students their school / college ID card. At certain sightseeing places, the Identification proof is required for which company has no control and is mandatory. The identification documents must be produced by the tourists as per the rules and regulations prescribed at different locations.

    9. Itinerary Changes :
      1. All services of the tour including changes in schedules of mode of travel may have an impact on tour itineraries, and the Company reserves the right to change / modify / vary / alter in the tour itinerary and/ or tour tariff accordingly. Such changes etc. shall be intimated to tourist, prior to the start of the tour or on tour as the case may be. Additional charges if any due to such changes etc. over and above the tour tariff have to be paid by the tourist before or on tour itself as the case may be. Tourist shall not claim refund for missing any services of the tour due to delay on his part. No complaints /compensations and/or claiming of refunds by the tourist will be entertained by the Company for limitation and/or non- availability of certain services including museums, restaurants, sightseeing, shopping etc. even though included in tour itinerary. City tour includes panoramic view of places as mentioned in tour program and unless specifically mentioned, it is panoramic view or a photo stop. Company reserves the right to / modify / alter / vary / change Tour Dates, number of days of the tour etc.
      2. Deviations
      3. If any tourist wishes to deviate from the tour itinerary the company will permit such deviations at its discretion. For such deviation, the tourist has to pay full cost thereof in addition to the tour tariff before the tour departure.

      4. Tourists joining and/or leaving the tour at places other than indicated in the tour.
        1. Such tourists should possess the entire air travel tickets including internal sectors along with valid visas for the respective countries and insurance cover if required by the concerned countries, unless otherwise informed.
        2. If such tourists are reaching before the scheduled arrival time of the tour at the respective airport then they should be present in time at the respective airport arrival hall of the terminal where the concerned tour group is landing.
        3. If tourists are reaching after the scheduled arrival time of the concerned tour the tourist should join the tour group directly at the hotel/1st destination/sight seeing place, etc. as the case may be on their own and at their own costs and risks.
        4. Such tourist are required to provide to the company 20 days in advance before the tour starts details viz. Inward and outward flight/journey details, Photocopy of an airline ticket, E mail, mobile, contact particulars of the tourists.

    10. Cancellation Charges :
    11. If the tourist decides to cancel the tour for any reason whatsoever he shall make an application in writing to that effect within specified time limit hereunder along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges stated hereunder.
      Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket cancellation charges for special fares if paid by the tourist are NON REFUNDABLE. Any refund payable will be refunded to the tourist after receipt of the refund from respective authorities after deducting the processing charges.

      Indian Tours
      Number of days prior to the departure we receive your written application
      Amount you must pay cancellation Charges % on total tour price
      More than 60 days
      5% or 1000 whichever is higher
      60 - 46 days
      15%
      45 - 31 days
      25%
      30 -15 days
      50%
      14 - 04 days
      60%
      03 - 01 days
      80%
      On the day of departure
      100%
      On Tour
      100%
      Above cancellation charges will apply on the total tour price excluding the discount, rail and air fare.

    12. Miscellaneous :

      1. Complaints or grievances -
      2. If the tourist has any claim, grievance and / or complaint in respect of services provided by any of the independent contractors, the tourist shall immediately notify the same to the independent contractor in writing, and a copy thereof is handed over to the tour escort / leader / Manager / Assistant and /or Company not later than 7 days thereof to enable the Company to take up the matter with the concerned independent contractor.


      3. Government rules for NRI ( NON RESIDENT INDIAN ) TOURIST -
      4. All tourists staying abroad including NRIs or foreigners should abide by all the laws, rules, regulations of Government of India and/ or the country concerned while undertaking the tour.


      5. Valuables -
      6. The Company advises tourists not to carry valuable items to the extent possible with them on tour and invariably carry such items, if any, with them while leaving the hotel for whatever reasons and not to keep any valuables, money or important travel documents etc. in suitcase. Better keep them in safe deposit lockers. In case of any loss suffered by the tourist the Company is not liable or responsible for the same.


      7. Tourists not allowed -
      8. Guests other than tourist are not to be invited on tour by any tourist and they are not allowed to use any of the services of the tour.


      9. Paid Toilets -
      10. At some places/destinations/country,there are paid toilet haults, which tourist have to take care on own.


      11. Jurisdiction -
      12. All disputes pertaining to the tour and any claim arising there under shall be subject to the Court of competent jurisdiction at Pune only.

    13. Refund :
      1. Refunds if any, for variation/modification/amendments/alteration and/or cancellations etc. of any tour will be paid directly to the tourist by 'A/C payee' cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations, irrespective of whether the tour payments in part or whole were made in foreign currency.
      2. No refund will be payable,
        1. for any missed / unused services of the tour including the meals due to whatsoever reason.
        2. Where full deposit is required to be paid in advance to the concerned authorities to enable Company to confirm the reservation
        3. If services of the tour are modified, varied, amended, cancelled or not utilized.
        4. if any tourist decides and or is required to cancel the tour due to any changes made in the rules by the concerned Government.
        5. where Airfares are contracted in bulk for Airport to Airport
        6. If the tour is indefinitely postponed due to natural calamity, riots, political calamities or any other unforeseen calamities
        7. Refund is not applicable for Indian / domestic sectors and on certain conditions which include that such air tickets are non refundable and date change is not allowed.

    14. Reservations :
    15. The Company reserves the right to

      1. give admission to any person for any tour or FIT package
      2. cancel the booking / registration of any of the tourist after acceptance of the payment therefor but prior to commencement of the tour, without assigning any reason. In such event the Company shall refund the payment received from the tourist for the tour but without payment of any interest thereon,
      3. Terminate the booking / registration during tour if the tourist is not following the group decorum of the tour or misbehaves or without assigning any reason whatsoever. In such an event, no refund or compensation will be paid to the tourist and he will have to bear and pay the expenses for his return travel,
      4. Amend, alter, vary or withdraw any tour including its services, flight route etc. advertised and or published without assigning any reason whatsoever,
      5. Amend, alter, vary or withdraw the discounts/benefits or the priority booking of bus seats given, if the minimum registration amount is not paid at the time of booking or if any cheque drawn in favour of the Company is dishonored, and or withoutassigning any reasons whatsoever.
      6. to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure.

    16. Liability & Responsibility of the Company :
      1. The liability of the Company is restricted only to the making reservation in accordance with the tourists requirements and no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor. Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses incurred due to:
        1. theft or any other reason whatsoever during the tour and the entire responsibility of taking care of their valuables shall be that of the tourists,
        2. train/flight delays, on account of any reason whatsoever rescheduling/cancellation of train / flights / inter-connection meals not being served etc.
        3. any overstay expenses on account of any delay or changes in air, bus, ship, train or cancellation of special bogie on account of Force Majeure including weather conditions, strike, war, quarantine, or any other reason whatsoever,
        4. any Sightseeing missed and/or the program being curtailed after commencement of the tour and/or before the due period on account of Force Majeure including any unavoidable circumstances and any reason beyond company control including political, natural calamity, monument under renovation, VIP movement and security, heavy rush at sightseeing places, road traffic congestion etc.,
        5. any tour, holiday, excursion facility exceeding the total amount paid or agreed to be paid by the tourists for the tour, including any consequential loss or additional expense whatsoever if the tourists is not allowed to board the train/flight to on account certain reasons beyond the control of the Company .
        6. any loss of baggage by independent contractor or their agents, hotel staff, bus/coach or during tour including damage or loss caused to the tourist due to Force Majeure, negligence or technical fault or any other reason whatsoever on account of any change, amendment or cancellation in their schedule by Airline/Railway Authority.
        7. allocation of seats, and food service in the aircraft.
        8. any celebrity assigned for the tour as an entertainer not turning up on the tour due to the reasons beyond the control of the company.
        9. any personal injury, sickness, accident, loss, delay, discomfort, consequential loss and/or damage or any damage to baggage or personal effects howsoever caused;
        10. death of the tourist while on tour and all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death will have to be tackled and handled by the tourist or their relatives themselves at their own cost and consequences.
        11. any injury, loss, personal harm, death or damage caused to any person or property by the act or default of the management / employees / agents of any independent contractor.
        12. any damages, additional expenses or any consequential losses suffered by the tourists due to Cancellation, Amendment and or alteration of any of the services of the tour mentioned in the itinerary / Brochure by the Company after the registration / booking by the tourist.
          Each of these conditions shall be severable from other if any provision declared invalid, illegal or unenforceable, then remaining provisions nevertheless have full force & effect.